Return and Refund Policy

Cudor.co Apparel accept return/exchange of

  • Bottoms, if size doesn’t fit
    *According to International QC Inspection standard,
    Thread ends, micro spots for marking, unopened buttonholes, stain(within 1cm), deviation of measurement (within 1-3cm) and defects caused by deliberate destruction of stretching are NOT defined as defects.

EXCEPT: Sales/ Discounted Items, Shirt/Top, Intimates, Accessories and any other pre-mentioned non-returnable items.

 

  • Return and Refund will only be done for a product(s) in its original condition (tag intact, unworn, unwashed and unaltered).
  • Return and/or Exchange for articles which do not meet all mentioned conditions will be duly declined.
  • Exchanges are only applicable for defective or incorrect items received. Please contact our customer service on Instagram within 3 days of receiving the product, and we will further assist you.
  • The following conditions are considered normal and not defective: Measurement deviations within 1-3 cm, small stains, minor loose threads, slight detachment or snags, slight color variations between batches, and damage caused by human actions.

PROCEDURE

To start a return request, please refer to the following steps:

  1. Get in touch with our Customer Service via Instagram (compulsory)
  2. Once you get the confirmation from the team, pack the product(s) back into its original packaging along with its packing list.
  3. Send your return parcel to the following address with a delivery method that allows tracking

    Cudor Return (Attn: Order ID 88888)
    No. 28, 29, 29A, 29B & 29C,
    Jalan Kluang,
    83000 Batu Pahat, Johor.
    012-568 5580
    Remark: Note that it is compulsory to include your Order ID
  4. Return parcel must reach Cudor within 7 working days (for Malaysia order) or 14 working days (for International order), upon the confirmation and update from our Return Department.

SERVICE CHARGE

  • 10% service charge will be imposed on any return request submitted more than a week after the delivery of the package.

ALL RETURN AND REFUND WILL BE PERFORMED IN STORE CREDIT ONLY

  • If return request is granted, we will proceed with refunds to your Cudor account as soon as possible and generally within 14 days from the date on which we received the returned product(s).
  • Refund is available in the form of store credit only. No cash will be reimbursed for unused store credit. Please note that all voucher, discount and promotional codes issued are non-refundable, non-exchangeable and non-transferrable.
  • Refund will be performed based on amount paid for the previous order. Customer are required to top up the balance for their new purchase if there are price differences between the returned and new item.
  • Note that customer are not allow to enjoy the same promotion price for their new purchase with the store credit.
  • Kindly place your new order with the Store Credit within ONE (1) month.
  • Store Credit will be issued within 7 working days. Kindly check your email for further update.

IMPORTANT REMARKS

  • Kindly note that all return parcels are dealt via mailing only. If returned product(s) does not meet the requirements for returns set out above, Cudor reserves the right to reject the return and any request for a refund. Note that return delivery fee to Cudor address and second delivery to recipient’s address will be borne by customers.
  • Only returns via mailing are accepted as we do not honour return via walk-ins to our Headquarter.